Check the status of your subscription

1. Click your Profile Icon.

2. Click Your Purchases.

   The price of your subscription (not including applicable taxes) is listed, along with the date scheduled for the next payment.

Cancel or deactivate your subscription

1. Click your Profile Icon.

2. Click Personal Settings.

3. Click the Deactivate My Account button.

   NOTE: If you are currently in the 30-day trial period, your account will be cancelled/deactivated immediately, and your credit card will never be charged.

   If you have made one or more payments, your account will be cancelled/deactivated at the end of your current payment period, and you will not be charged again.

How to change from monthly to annual or annual to monthly

1. Click your Profile Icon.

2. Click Your Purchases.

3. Click Upcoming Charges.

4. Click Switch to Annual Subscription or Switch to Monthly Subscription.

   NOTE: This option will not be available to you if you are currently enjoying your 30-day free trial. You will not be able to change the plan until the free trial ends. On the day before your 30-day trial is scheduled to end, Cindi will have you deactivate your current membership and she will provide you with a new link you can use to signup for the new plan (for which you will be billed immediately).

Change from one type of plan to another (e.g. student to professional; Professional to STAR Professional).

Contact Cindi Lynch at clynch@stenograph.com. Let her know your current plan and what change you want to make. Cindi will request information she needs, then provide you with step-by-step directions.

NOTE: If you are currently enjoying your 30-day free trial, you will not be able to change the plan until the free trial ends. At that time, Cindi will have you deactivate your current membership and she will provide you with a new link you can use to sign up for the new plan (for which you will be billed immediately).

If you are currently in the midst of a subscription, if the new plan is less expensive than your current plan, Cindi can make the adjustment behind the scenes and it will take affect the next time you are scheduled to be billed. If the new plan is more expensive than your current plan, Cindi will have you deactivate your current membership on the day you’re ready to be billed for the new plan and send you a link you can use to sign up for the new plan (for which you will be billed immediately).

Change your credit card or billing address

1. Click your Profile Icon.

2. Click Personal Settings.

3. Click Billing.

4. To change your billing address, click the green Edit Address button.

5. To change your credit card, do one of the following:

   • To update an existing credit card, click Edit Card.

   • To replace the current card with a different card, click Replace Card.

Change your email address/password

1. Click your Profile Icon.

2. Click Personal Settings.

3. Click Update Email and Password.

4. At Update Email Address, type your new email address.

5. At New Password, type your new password.

6. At Confirm New Password, type your new password again.